Infor CloudeSuite Service Webinar

Date Posted: 3-16-2015

Streamline your entire service process

Do you want to raise your level of service performance? What about arming your field technicians with access to accurate historical data and ensuring that they have the appropriate parts and tools on hand? An efficient service department improves your company’s efficiency, productivity, and profitability. In addition, improved first-call resolution rates and error-free billing will boost long-term customer loyalty.

Join Infor for this webinar to learn how you can provide your customers with better service faster. You can accelerate and streamline your entire service lifecycle with powerful capabilities that include:

  • Enabling detailed unit/asset tracking, including the unit’s configuration as reported during the manufacturing and assembly process
  • Providing your call center with easy access to detailed data for faster response
  • Tracking and managing work orders for faster completion of service requests and accurate billing
  • Gaining visibility into each technician’s schedule, route, certification level, and experience
  • Scheduling preventative maintenance for internal assets to prevent unexpected downtimes, extend lifecycle of equipment, and identify the preventive maintenance against the APS resource for accurate scheduling
  • Tracking and managing service level agreements with maximum efficiency
  • Integrating real-time data for flexible reporting and analytics, even down to the detail level

With Infor CloudSuite Service, you’ll not only enjoy greater efficiency and productivity but also be positioned for maximum profit.

Thursday, February 26, 2015 2:00 PM ET*

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* Webinar duration is 60 minutes

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